Weaving IT services into a harmonious whole with service integration

Net 1/2016,  2016-05-18

Integrated IT services allow companies to focus on developing new business instead of spending time and resources on maintaining operative functions.

”The way companies manage, control and develop IT is at a breaking point,” argues Mika Hyppönen, Innovation Officer and Alliance Manager at Fujitsu’s strategic development.

Weaving IT services into a harmonious whole with service integration

According to Mika Hyppönen, the old operating models do not correspond to the challenges of our time, of which he brings up two:

  1. On the one hand, IT offers companies completely new kinds of possibilities to develop their business. With digitalization, cloud services, the Internet of Things and utilizing masses of data, companies can create entirely new types of services as well as competitive advantage. This requires companies to have both the capability to innovate and the agility to swiftly introduce their innovations to the market.
  2. At the same time, IT management is struggling with the reliability and quality of the basic services it provides. Maintaining basic operative functions requires flexibility and cost-efficiency.  

Ecosystem eliminates overlaps

In other words, besides developing new business, companies should also focus on improving their existing functions. For this reason, the number of companies that have started to review the way they conduct, manage and handle IT is constantly increasing. This is called the bimodal approach.

 “Only few companies acquire all their IT services from one vendor. There are countless vendors out there, and the services they provide should all work seamlessly together,” Mika Hyppönen says.

In fact, there has been a lot of discussion about SIAM (Service Integration and Management) lately, which refers to managing a network of multiple suppliers. The services provided by the network are brought together into a single whole that meets the business requirements of the company.

”Companies want to purchase IT as a service and preferably so that they can get the entire service network all at once,” Hyppönen says.

”To meet this particular need, we have developed a service concept called the Fujitsu Business Partner Ecosystem. It is a modular model that covers all the requirements of a customer from understanding their business needs to managing their partner network, all the way to data security and technical integration.” 

One of the many benefits of the Fujitsu Business Partner Ecosystem service is its cost-efficiency, which is achieved for example by developing standard processes and reducing overlapping functions.

”Moreover, the management of business risks is more effective when you can secure the continuity of services,” Mika Hyppönen says.

”Also, by integrating their services, the companies can even more than before concentrate on strategic development instead of operational activities – and think about the new challenges presented by the digital era and develop entirely new kinds of service concepts.” 

Text: Kari Latvanen  
Photo: Antti Vettenranta

Translation: Päivi Vuoriaro

More Information

Published in the Net Magazine 1/2016,  2016-05-18

Facebook  Twitter  Google  LinkedIn