Patja Easy delivers the goods at Carea

Net 1/2016,  2016-06-03

Carea, the joint authority of Kymenlaakso Social and Health Services, has decided to revolutionize the use of information technology in hospitals. For Carea, ensuring quick access to patient records from any end device and transferring a single session while on the move is more important than anything. Spearheading the transformation is Patja Easy, a workspace provided by Fujitsu.

The Patja Easy project for Carea started a couple of years ago, and the finished solution has been up and running since last fall.

The Carea employees use a smart card of healthcare professionals to access the virtual working environment, and use Easy primarily on thin clients. The user interface of Patja Easy looks identical on every device and comes with all the applications needed when working, also including a calendar, email, availability status, instant messages, calls and documents.

Carea

Paediatric physiotherapist Noora Rauvanto-Lämsä (on top image with Matti Ahola) works at the paediatric ward, outpatient clinic and rehabilitation unit. She is highly convinced of the benefits offered by her virtual desktop.

“Patja Easy is remarkably handy. I start my working day by opening the records at my own workstation, then head out to the ward where I’m needed. This way I can be prepared for the day, and by the time I get to the ward I have all the patients’ files readily available on my desktop. During the day it’s easy to file reports, make workout instructions and enter appointments. It also saves my working time when I don’t have to run back and forth between my desk and the ward. Patja Easy is so much better than the traditional workstation. I wouldn’t change back anymore.”

Carea 2Practical nurse Ronja Ruusunen (on the right) works as a float pool nurse at wards where help is needed the most. Ronja soon learnt the ropes of Patja Easy. She appreciates the ease of use and improved data security. 

 “Now, whenever I leave my desk, I take my smart card with me, which better ensures my data security. It’s really handy: when I’m ready to leave work and go home, all I need to do is take the card with me.” 

Another useful feature is the task list that appears on the main view. For Ronja, it has considerably reduced the need to write separate notes.

New hospitals need fewer computers

“We have achieved the initial goals we set for the project: speed, ease of use, and reliability,” says Matti Ahola, the CIO of Carea.

 “Accessing the environment is quick, and the session remains open when the employee moves from one ward to another, for example. The usability of the programs has considerably improved.”

Also, once accessed during the day, the user can return to a session in 15 seconds even after having left the workstation at some point. It is a significant improvement compared to the old system: the time spent on waking up the system can now be used more efficiently with the patients. Several employees can use the same device during one shift.

According to statistics from last February, Patja Easy had 835 users, which means 4.5 users per device. In one month’s time, only three percent of them made a service request to the service desk, while with traditional workstations the corresponding figure was 15 percent.

It is to be expected that services like Patja Easy will dramatically bring down the number of end devices in hospitals. When the workstation session follows along with the user, there is no need for one person to reserve a computer for longer periods of time.

Good usability allows high-quality patient care

The patient record system used by Carea serves the care work of the province quite well. However, it is the Easy solution that has considerably improved the usability of the system environment. It provides nurses, doctors and therapists with all the more efficient tools to improve customer service and patient care.

A number of ICT experts from various teams have contributed to the project, which has brought along a lot of new technology not only in the terms of software but devices as well. “Whenever creating something new and innovative, it’s important to set milestones and goals, and our customer does that. When ordering a service, both the customer and the supplier have to want the same thing: strive towards the goal in every way possible. That’s how we avoid making technical excuses and delays,” Ahola says.

 “The ideology and goals behind solutions like Patja Easy represent a huge step forward in the traditional IT environment. Especially in health care, where mobility is an essential part of the work, thin client projects like these can bring considerable benefits.”

Even though Carea has now reached a major milestone, there is still plenty of work to do: the optimization of Carea’s IT environment and the wider distribution of Patja Easy are still in progress. The purpose is to increase the utilization of the virtual solution among the employees from the current one third to a hundred percent.

 “My message to other health care companies struggling with IT environment and thin client projects is this: don’t give up. These solutions offer immense benefits to both the client and the health care work itself, and going forward persistently will eventually pay off. In this field, it is typical to digress from the subject, and that’s why it’s important to keep your focus clear,” says Ahola.

Text: Jutta Smolander
Photos: Leena Malmberg
Translation: Päivi Vuoriaro

More Information
info@fi.fujitsu.com

Published in the Net Magazine 1/2016,  2016-06-03

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